Refund policy

Online Returns Policy

The Charline Darlene eBoutique offers returns and exchanges on full-priced products (excluding sale items unless deemed faulty and/ or required to be returned by law) purchased online and subject to the following conditions:

  • Items must be sent back to Charline Darlene within 7 days of receiving your order. The return must be handed to an affiliated courier service within 7 days of receiving your order.

  • Items must be in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted. This includes, but is not limited to, makeup stains or fragrance from perfume, body lotions, tan, pet hair.

  • Items must be returned in their original packaging with all original tags attached, including the return tag and swing tags. Once these tags have been removed, the garment is no longer returnable.

  • Charline Darlene does not accept returns (refund or exchange) on any sale items unless deemed faulty, or required by law. Please note, any sale item returned without authorisation will be sent back at an additional charge. 

  • We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.

All refunds are processed onto the original payment method minus the shipping charges for the goods returned unless the product/s are deemed faulty or required by law.

Please note we do not cover the costs to send the items back to us, a flat rate fee of $25.00 off of your return. Please note that we do not accept liability for lost returns.

For change of mind returns and/or to initiate a refund please contact customer care team at charlinedarlene@outlook.com

Faulty Items

If you have received a faulty item, please contact our Customer Care team at charlinedarlene@outlook.com with the following information:

  • Your order number

  • Images that clearly outline faults

Once we receive the item, the item will be inspected by our team. If the item is deemed faulty we will issue a full refund. If the item is not deemed to be faulty we will send the item back to you at no extra cost.

Processing Your Return

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow up to 10 business days for our team to process your return. Once your return has been processed the refund can take up to 3 - 4 business days to appear back into your account. 

Sale Items & Discounts

All sale items purchased from the Charline Darlene online store are final sale.  We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty and/or required to be returned by law. Please note, any sale item returned without authorisation will be sent back at an additional charge.

Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.